Support
Frequently asked questions
We work exclusively with leading Italian porcelain and ceramic manufacturers. Here you’ll find answers to common questions about our materials, installation, and care.
-
We stock a range of formats from small 50x50mm tiles right up to large 1200x2400mm porcelain slabs. Each collection page lists all available formats for that range.
-
Yes. Sample tiles can be requested for most ranges so you can review finish, colour, and texture before placing a full order.
-
Trade pricing is available for qualified architects, designers, and industry professionals. Contact us to discuss account options.
-
Lead times vary by collection and stock availability. Many lines ship promptly from local inventory; indent orders follow manufacturer schedules.
-
Selected porcelain ranges are suitable for outdoor use. Check the collection specifications or speak with our team for application guidance.
-
Yes. We can support custom formats, finishes, and project-specific requirements through our manufacturing partners.
-
We recommend installation by experienced tilers familiar with large-format porcelain. Our team can provide technical guidance and substrate recommendations.
-
Porcelain and ceramic tiles are low-maintenance. Use pH-neutral cleaners and avoid abrasive pads. Specific care notes are listed on each collection page.
